Our Delivery Policy:
We always aim to dispatch orders within 48 hours of receipt and payment clearance, except when items have to be handmade, are out of stock, or during extremely busy periods (see Stock Availability). In order to avoid disappointment please call or email us if you have a deadline that you would like us to meet.
Orders are dispatched Monday-Friday with the exception of Bank Holidays and are sent via Royal Mail First Class (see Postage Rates).
We do our very best to ensure that our full range of items are in stock at all times. In rare instances beyond our control, one or more items from your order may be out of stock. In such cases, and when new stock is expected within 3-4 days we will hold your order until we can dispatch it in its entirety. If the delay is expected to exceed 4 days we will send what we can and the rest upon receipt, obviously in these instances you will not be expected to pay any further postage costs. You will be kept informed of progress at all times and you will always be given the option to deduct delayed items from your order or to choose an alternative.
There will be a flat shipping rate depending on whether we are shipping within the UK or Overseas, and then an additional cost per item:
|Location||Flat Shipping Rate|
|Products||Shipping cost per item|
|Other products||Varies depending on item
Our Returns and Cancellation Policy:
We want you to be delighted with your purchase. All our items are hand packed to order and we only send out the very best products in perfect condition. We pack our items in bubble wrap and high quality mailing bags. Sometimes we may use sturdy cardboard boxes depending on contents and destination.
If you are in any way dissatisfied with your purchase you can return your order within 7 working days to:
13 Lodge Close
We recommend that for your own protection you use a Signed For service and ask that you include a covering letter outlining you reasons for your dissatisfaction. If you are returning items due to damage in transit or a mistake on our part we will refund your total costs including the return postage.
For customers within the E.U. only if your reason for return is because you have changed your mind we will accept the items back but we will NOT refund the costs you incur for the return postage.
In all cases items must be returned in the condition in which they were received.
WE WILL NOT BE HELD LIABLE FOR DAMAGE OR LOSS OF QUALITY RESULTING FROM EXTREMES IN WEATHER, BE IT HEAT, COLD OR WATER INGRESS.
You can of course cancel your order at any time during the ordering process up until your payment has been accepted. Once payment has been accepted the order will be deemed to be a binding contract and the terms for return listed above will need to be adhered to.
If you have any questions regarding any of our terms and conditions please email, write or phone us using our contact details below:
Our trading name and postal address:
13 Lodge Close
Our phone number: 07929 306 592
Our email address: email@example.com
All payments are handled by our secure processing facility with Natwest bank. Purchases from outside the UK will automatically be converted into Sterling by Natwest.
Credit and debit card numbers are encrypted when your order is placed and are not held in clear text on any web site. All card and payment details are securely processed and we do not see any of these details, we simply receive confirmation that your transaction has been authorised with your nominated card provider. None of your details will be passed onto any third party or used for any other purpose other than those that have been authorised by you.
Vicky’s owls are filled with high quality polyester toy stuffing that meets the safety standards BS5852-2. As the owl products on this website are handmade individually, they may vary slightly. All of Vicky’s products contain small parts including buttons and are not suitable for children under 36 months.